Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of services provided by SHIRO BPO Service (“SHIRO,” “we,” “us,” or “our”), a business process outsourcing company registered and operating from Mysuru, Karnataka, India. By engaging our services, you (“Client,” “you,” or “your”) agree to be bound by these Terms.

2. Services

SHIRO provides BPO services including but not limited to: AI Training Data Annotation and Labeling, B2B Lead Generation, Digital Marketing, Bookkeeping and Accounting, Technical Customer Support, and Supply Chain Support. The specific scope, deliverables, timelines, and pricing for each engagement will be detailed in a separate Statement of Work (“SOW”) or Service Agreement executed between the parties.

3. Confidentiality & Non-Disclosure

SHIRO acknowledges that in the course of providing services, we may have access to confidential and proprietary information belonging to the Client (“Confidential Information”). This includes but is not limited to: datasets, training data, business strategies, customer lists, financial records, trade secrets, intellectual property, and technical documentation.

SHIRO agrees to: (a) hold all Confidential Information in strict confidence; (b) not disclose Confidential Information to any third party without prior written consent; (c) use Confidential Information solely for the purpose of performing the agreed services; (d) implement reasonable security measures to protect Confidential Information; (e) return or destroy all Confidential Information upon termination of the engagement.

All SHIRO employees and contractors with access to Client data are required to sign individual Non-Disclosure Agreements (“NDAs”). SHIRO may also execute a mutual NDA with the Client prior to any engagement.

4. Data Ownership & Intellectual Property

All data, datasets, annotations, deliverables, and work product created by SHIRO in the course of performing services shall be the sole and exclusive property of the Client. SHIRO retains no rights, title, or interest in any Client data or deliverables.

SHIRO shall not use Client data for any purpose other than performing the agreed services, including but not limited to: training internal models, benchmarking, marketing, or sharing with other clients. Any pre-existing intellectual property belonging to either party remains the property of that party.

5. Data Security

SHIRO implements and maintains industry-standard security practices to protect Client data, including: SOC 2-ready security controls, encrypted data transmission (TLS 1.2+), role-based access controls (RBAC), air-gapped annotation environments for sensitive projects, regular security audits and vulnerability assessments, secure data destruction upon project completion, and employee background checks and security training.

6. Payment Terms

Payment terms, including pricing, invoicing schedule, and payment methods, will be specified in each SOW or Service Agreement. Unless otherwise agreed: invoices are due within 30 days of issuance, late payments may incur interest at 1.5% per month, and SHIRO reserves the right to suspend services for accounts more than 60 days overdue.

7. Limitation of Liability

To the maximum extent permitted by applicable law, SHIRO’s total liability for any claims arising out of or related to these Terms or any SOW shall not exceed the total fees paid by the Client to SHIRO in the 12-month period preceding the claim. In no event shall SHIRO be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities.

8. Termination

Either party may terminate an engagement with 30 days written notice. In the event of a material breach, the non-breaching party may terminate immediately upon written notice if the breach is not cured within 15 days. Upon termination, SHIRO will: deliver all completed work product, return all Client data and Confidential Information, and invoice for services rendered through the termination date.

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Karnataka, India. Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996 of India, with the seat of arbitration in Mysuru, Karnataka. The language of arbitration shall be English.

10. Indemnification

SHIRO shall indemnify and hold harmless the Client from any third-party claims arising from SHIRO’s gross negligence or willful misconduct in performing services. The Client shall indemnify and hold harmless SHIRO from any third-party claims arising from the Client’s use of deliverables or the Client’s breach of these Terms.

11. Force Majeure

Neither party shall be liable for failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to: natural disasters, pandemics, government actions, war, civil unrest, power outages, internet outages, or other events constituting force majeure under Indian law.

12. Amendments

SHIRO reserves the right to update these Terms at any time. Material changes will be communicated to active clients via email at least 30 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, please contact us at:

SHIRO BPO Service
2nd Floor, #442, Jaya Chama Rajendra Rd
Vijayanagar 1st Stage, Vijayanagar
Mysuru, Karnataka 570017, India
Email: info@shirobpo.com
Phone: +91 76766 66844